The Port Harcourt Electricity Distribution Company, PHED, was constituted in 2005 after the unbundling of Power Holding Company of Nigeria, PHCN under Electricity Reforms Act 2005, precisely 31st March 2005.
On 1st Nov 2013, PHED became a privately held company, owned & managed by 4POWER CONSORTIUM LTD after the full handover of privatized utilities (DISCOs) to the investors. The structure of the company is made up of 40 percent to the Federal Government through the BPE and 60 percent to 4Power Consortium Ltd.
PHED has the mandate of the Nigerian Electricity Regulatory Commission, NERC, to distribute power supply in 4 states, namely; Akwa Ibom, Bayelsa, Cross River and Rivers covering over 49,089sqmtrs with an installed capacity of about 784 Megawatts.
The Vision Statement of PHED is “To be the MOST efficient and sustainable utility in Nigeria and the Best provider of services.
This captures the essence of being an organization and the stimulus to propel PHED in seeking and surmounting the challenges ahead.
While the Mission Statement reads, “We supply quality and reliable power safely, to our valued customers, to ignite socio-economic growth in the region while relying on our highly innovative and motivated workforce”.it defines what PHED stands for as an organization and the fundamental reason why she exists as an organization.
The core values of PHED represent the culture and the bedrock that guide the daily actions, activities and business decisions. CREATIVE as it is popularly known stands for; Collaboration; Respect; Execution Speed and Excellence; Accountability; Tenacity; Integrity; Value our customers; Equity and Fairness for Employees.
PHED is divided into six (6) namely; Port Harcourt Zone 1, Port Harcourt Zone 2, Port Harcourt Zone 3, Akwa Ibom Zone, Bayelsa Zone and Cross River Zone with attendant Feeder Managers and DTR Executives for easy access to its customers.
A 24/7 call centre, 070022557433 was created to tackle real-time customers ’complaints arising from outages, billing issues, non -reading of meters, etc with attendant feedback.
PHED has vibrant social media platforms where live chats with customers take place. It is on Facebook as www.facebook.com/Port Harcourt Electricity Distribution Company.
On Twitter, it is @ Officialphedc.
On Instagram as Official_phed
For ease of payment of electricity bill, an online vending platform was developed; A quick click on www.phed.com.ng; then proceed to the payment icon.
PHED is the first Company in Nigeria to embark on Energy Efficiency Management program. It was introduced to educate customers on how to manage their consumption so as to pay less.
A special pilot was done in Gbaran- Ama community in Bayelsa state and Mbiatok –Itam in Akwa Ibom state where all incandescent bulbs in the Communities were changed to LED bulbs. Today, they are smiling because their bill has been reduced drastically.
At PHED, 24 critical feeders have been constructed within her network coverage for improved power supply in industrialized areas.
For quick response to faulty transformers, a transformer workshop was established at Trans Amadi where faulty transformers are repaired. Over 500 of various sizes completed since inception.
At present, the company can boost of 9,682 transformers of various sizes amidst 75 No 33kv lines and 215 No. 11kv lines.
As a zero-tolerance company for corruption, PHED has dedicated a special line to handle all corruption-related issues, either on part of the staff or the members of the public. The number is 08114646572 for the MD/CEO’s direct line.
PHED’s Corporate Balance Score Card is divided into two major categories namely; Perspective and Strategic Objectives. Perspective is made up of Financial, Customer, Regulatory, Operations and Learning and Development.
On the other hand, strategic objectives involve procurement optimization process, timely and accurate billing, among others.
PHED has multiple challenges and some of them are energy theft that accounts for over N3.5 billion annually, non- payment of electricity bill, mostly by indigenes and spate of vandalism.
Despite the aforementioned shortcomings, PHED has vowed to storm the ‘’weather,’ no matter what.
A Revenue Protection Unit has been created to fish out perpetrators of such acts.
A well-staffed Organization with about 1,300 personnel besides ancillary staff has the Managing Director/Chief Executive Officer at the helms of affairs with other departments lending support to the sustainability of the company.
Finally, in compliance with regulatory requirement, Feedback Electricity Distribution Company, FEDCO, an Indian based organization joined PHED in December 2017 as her Technical Partner, TP.